Shipping policy

At Nexora Shop, we are committed to providing a smooth and reliable shipping experience for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During busy periods, holidays, or promotional events, processing times may take slightly longer.

Shipping Times

Estimated delivery times may vary depending on the customer's location and the shipping method selected at checkout.

Canada: Approximately 3–7 business days
United States: Approximately 5–10 business days
International: Approximately 7–15 business days

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated at checkout based on the customer's delivery address, package size, weight, and available shipping method.

If free shipping is offered on a specific product or order, the applicable offer will be clearly displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 24–48 hours to become active after the package has been handed to the carrier.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the package has not arrived within a reasonable period after the estimated delivery date, please contact us at aan0494949@gmail.com with your order number and tracking information. We will work with the shipping carrier to investigate the issue.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. This will help us investigate the issue and determine the appropriate resolution.