Refund policy
Refund & Return Policy Last Updated: September 13, 2026
Overview At Nexora Shop, we stand behind the quality of every product we offer. If you are not completely satisfied with your purchase, we are here to help.
Return Window We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unworn, in their original condition, with all tags attached and in original packaging. Proof of purchase is required.
How to Initiate a Return To start a return, please contact us at aan0494949@gmail.com before sending any items back. Returns sent without prior authorization will not be accepted. Once your return is approved, you will receive instructions and a return shipping label.
Return Address Nexora Shop 33 Marvin Avenue, Oakville, Ontario L6H 0Z6, Canada
Non-Returnable Items The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care and beauty products (for hygiene reasons)
- Hazardous materials or flammable liquids
- Sale items and gift cards
Exchanges We recommend returning the original item and placing a new order for the desired item once your return is accepted.
European Union — 14-Day Cooling Off Period If your order is being shipped to the European Union, you have the right to cancel or return within 14 days of delivery, for any reason, without justification. Standard return condition requirements apply.
Refunds Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be credited to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to reflect the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at aan0494949@gmail.com.
Contact Us 📧 aan0494949@gmail.com 📞 +1 (416) 992-6614